Your contract will be with: Border Air Training Ltd (hereafter called ‘the company’), VAT no.533669916, Co No.2646725

The company registered office and main operating office is: Hangar 30, Carlisle Airport, Cumbria, CA6 4NW

Online Voucher Orders:

Cancellation - you are paying online for a voucher which can be used anytime, subject to pre-booking, and is valid for 6 calendar months following the purchase date. Extensions are available and details can be provided upon request. The voucher is transferable. The voucher cancellations refers to a scenic flight tour that may have been booked and not the actual voucher. To cancel or re-schedule a pre-booked tour contact our flight desk on 01228 573490.

Refunds - Online Vouchers are valid for 6 calendar months following the purchase date. They are non-refundable.

Online credit and debit card transactions are via WorldPay Secure Payment gateway.

1. Privacy Policy - We do not store credit card details nor do we share customer details with any 3rd party.

2. Delivery Policy - All vouchers and bookings are confirmed by email.

3. Refund / Cancellation Policy - See above 

Whilst every effort is made to provide our services on the days and at the times arranged between ourselves and the customer we may need to cancel our operations due to weather conditions, engineering issues and other circumstances entirely beyond the control of the company. In such an event the company will agree alternative arrangements in consultation with the customer.

Border Air Training Ltd are regulated by the UK Civil Aviation Authority for public transport operations under the terms of their Air Operators Certificate no.GB2379 and for the provision of flight training facilities under Registration no.OCP0428. The UK CAA provides further information on how it regulates flying operations on its website www.caa.co.uk

Trial lessons - If you are booking a Trial lessons validity is 6 calendar months following the date of purchase unless otherwise agreed between the company and the purchaser. Where a voucher expires arrangements can be made to extend validity upon payment of an extension fee. Please ask for details of these arrangements.

For your protection the company does retain contact details for all transactions but these are securely retained and are never disclosed outside the company. The purpose of retention is in the event that we need to contact the customer and for internal marketing purposes only. Please contact us if you have any concerns regarding this matter.

The company takes its obligations very seriously and in particular with regard to customer safety. Our staff will make every effort to ensure all visitors to our premises are kept safe and informed. The company reserves the right to refuse to carry any person who is or appears to be intoxicated by virtue of drink or drugs or who is behaving in an aggressive or otherwise unreasonable manner, or is deemed by the aircraft commander to be unfit to fly.